Digital Input Management: Classify and assign Requests faster with AI
Emails, letters, messages through messengers and much more: the review and allocation of incoming information is usually time-consuming, complex and error-prone. With the Acta Nova AI Input Manager, you can have letters, emails, voice messages and even images examined and assigned fully automatically by an AI. In a fraction of a second, you have classified and correctly assigned requests, etc.Challenges in Input Management
Modern companies and administrations use a variety of communication channels in analogue and digital form in their everyday lives. The challenges in input management are therefore diverse. These include, for example, the receipt and processing of unstructured requests via a wide variety of input channels (email, online forms, etc.), missing connections to specialist departments, manual intermediate steps, long processing times and much more. Digital processes can make this much easier, because networking offers new possibilities. This is especially true for the use of new technologies such as artificial intelligence (AI).AI Optimization makes everyday work in Input Management easier
AI-optimized processes enable efficient and reliable data processing. The corresponding input data is classified and then assigned fully automatically. It does not matter whether it is letters, emails, handwriting, images or even speech. This allows great flexibility and a wide range of possible uses.Automated processing and further processing in other systems usually follows immediately afterwards. Ongoing developments make these solutions better and more sophisticated. This makes everyday work easier.
Acta Nova AI Input Manager in Detail
With the Acta Nova add-on AI Input Manager, which was developed together with RUBICON partner inovoo, you can optimize the above-mentioned challenges in input management. This is a proven low-code platform based on Acta Nova that combines artificial intelligence and intelligent document processing to automate business processes. The Acta Nova AI Input Manager optimizes the incoming processing of business data and the associated extraction of all relevant data, as well as the automated processing afterwards. Optimized processes save you time and personnel, but still provide better data preparation.Intelligent Workflow Assignment and Multi-Channel Routing
Acta Nova from RUBICON is the perfect addition to the central task centre with low-code workflows. The software combines business, workflows, and document management clearly on one platform. In combination with AI, Acta Nova automates the assignment of all inputs to the important workflows. Relevant information from various sources such as documents, emails and online forms is evaluated and made usable. Thanks to multi-channel routing with process division, the incoming messages are automatically forwarded to the responsible departments.Practical Application Example for successful Input Management
As soon as an email or a scanned letter reaches the Acta Nova AI Input Manager, automated document routing starts. The contents of the email and any attachments are automatically recognized and extracted using AI and assigned to the relevant processes or connected interfaces such as Acta Nova. In the next step, the process is then recorded in the defined subject area in Acta Nova. For this purpose, an incoming message including the start of the process is created. The extracted data is also transferred to the defined specialist data. In the next step, Acta Nova creates a corresponding response letter based on the templates from Document Partner - if desired, with text suggestions from a generative AI. Each of these processes takes place completely automatically thanks to the use of AI. Nevertheless, all steps are documented at all times for complete traceability.
Full Text Recognition & Multilingualism as Highlights
The incoming written data, including printed or handwritten texts, are recognized, and digitally recorded using full text recognition. By using algorithms and machine learning, documents in different formats and languages can be read automatically.Converting them into editable formats is also no problem. The more information the AI has at its disposal, the better the recognition and the more precise the conversion. Manual assignment thus becomes obsolete.
Answer Inquiries using Speech-to-Process?
Even the processing of data such as voice messages, videos, or calls in automated business processes is an option thanks to AI and the so-called speech-to-process technology. Linguistic inputs are recorded and analyzed by speech recognition systems to extract relevant information and trigger corresponding actions. This opens up completely new possibilities in process design. Here, too, the efficiency and accuracy of this technology is constantly improving the more data is available.Your reliable Digitalisation Partner
Benefit from ongoing developments in the field of artificial intelligence and rely on the expertise of RUBICON IT. As a reliable partner, we support you in the successful implementation of your digitalisation plans to ensure the future viability of your company.You want to learn more about this topic? Inquire now without obligation!
Take the opportunity and contact us without obligation. You can reach us by phone +43 1 533 25 55-0, e-mail: sales@rubicon.eu or via the form below. We are looking forward to your inquiry!If you have any questions, please do not hesitate to contact us
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Dennis Drohmann
Head of Sales
dennis.drohmann@rubicon.eu