Lost Property Service at Vienna Airport

    Lost Property Service at Vienna Airport

    Lost Property Service at Vienna Airport


    The existing Lost & Found system at Vienna Airports Lost Property Office was replaced by Nova Find, Europe’s leading lost property office solution. Since its successful implementation, every other found item finds its way back to its owner.
    The new lost property office solution in place at Vienna Airport consists of two components. The back-end system is used by employees of the lost property office to log and manage found items. Passengers and airport customers can make use of the public search mask to register losses.

    1. Public search mask

    Passengers and customers can report lost or forgotten items via a modern interface on Vienna Airport’s website. Responsivity enables the submission of reports via smartphone, tablet or desktop computer. The item categories and characteristic descriptions available to the user have been optimised for the airport environment. Lost property reports submitted by users are automatically cross-checked against all found item reports in the database. All items found on the airport premises (Ground Services), on arriving flights or on the City Airport Train are logged in Nova Find by employees of the Lost Property Office. The relevant passenger or customer is notified immediately of a potential match.

    2. The Lost Property Office

    The back-end system used by the employees of the lost property office represents the central system and therefore the core of Nova Find. This is where found items are entered into the system, lost property reports reviewed and matching lost and found reports cross-checked against one another. Intelligent configuration enables the customised creation of categories depending on the case in hand so that cross-checking delivers the best possible results.
    The system uses these categories to ascertain which lost property report matches a found property report – and vice versa – automatically and independently of the input language. Language-independent input of lost property reports plays a decisive role in communication between passengers and customers and also enhances the quality of data input. Furthermore, extending match comparisons to all participating regions and organisations (e.g. public transport services) significantly increases the return rate. In addition to the core functionalities of an electronic lost property office, the Nova Find solution for Vienna Airport also features functions in the following application areas:

    • Storage management including site allocation
    • Recycling and destruction of found items
    • Reporting
    • Mapping of dynamic storage costs

    A web service-based interface to the SAP system in operation at Vienna Airport was created for automated accounting as a supplement to product functionality. It enables the charges raised to be transferred directly from Nova Find to SAP without any media interruption.

    Screenshots

    Public interface for lost property reports

    Public interface for lost property reports

    Back-end system of the lost property office

    Back-end system of the lost property office

     
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