Workplace management and support
Services from RUBICON ensure the stable operation of your business applications. In addition to providing technological solutions for high availability, we also provide support for system administration, service requests and malfunctions as well as workplace supervision. Your employees can work smoothly without interruption. That increases productivity and helps keep costs low.
- Value list maintenance
- Creation of users and authorisations
- Technical support for users
- Workflow configurations
- and much more...
- Single point of contact for your service requests
- High availability: Mo – Fr, 7 a.m. – 7 p.m.
- Fast and timely handling of your incidents and service requests
- 1st Level Support with high problem-solving skills
- Central dispatching to 2nd Level Support or to service partners and suppliers
- Regular statistics and evaluations concerning your service requests
- Standardised service processes in accordance with ITIL
- Provision of different workplace configurations
- Standardised IMACs (install, move, add, change) provide flexible support for your business requirements
- Domain-based file service
- Print service
- Virtualisation and data backup of end user systems